Premium support
Customers that have purchased the PosterJet Premium Support Package may download FastViewer customer module. This tool is required for remote desktop support.
Customer Comments
"The tremendous amount of data in 3500 unique images that were radioed by the cameras of the two Mars rovers "Spirit" and "Opportunity" to the Earth caused a great sensation and enormous public interest. With PosterJet, we found an excellent solution for printing the world-famous 39-foot panorama image of the Gusev crater quickly and accurately and making it available to more than 150 museums and planetariums in the shortest possible time."
Kris Capraro (NASA Jet Propulsion Laboratory, USA)
Support Area
In the PosterJet support area, we offer our customers the best possible support, so that PosterJet can be optimally employed in every production environment. Here we make our collective know-how of PosterJet and large format printing available to you.
You can find answers to frequently asked questions in our FAQs and in the support documents. Many questions can be answered immediately with the FAQ and the support documents. If you require more specific information, our support team will be happy to assist you. Please use our support form to contact the PosterJet support team.
Support is sub-divided into these areas:
- Support Documents: Information on specific topics, printers and applications.
- FAQ: Answers to frequently asked questions about PosterJet
- Media Profiles: Current profiles for your media are always available for download here.
- Program Updates: Always work with the latest PosterJet version.
- Dongle Driver: Device driver for the PosterJet dongle
- Basic Know-How: Information on the fundamentals of color management, large format printing, etc.
- Support Request: Contact our qualified PosterJet support team directly
